Exchanges & Returns

At Achyutara, we invest a great deal of love, care, and craftsmanship into every piece we create. As a company policy, we do not offer refunds on any products sold.

Once purchased, products may only be eligible for exchange, replacement, or store credit (Credit Note), provided all terms and conditions mentioned below are fulfilled.

If you need assistance regarding size, fitting, or any issue with your order, you may contact us on WhatsApp at +91 6377754379. Our customer care team will respond within 1–2 business days and guide you through the return or exchange process. Additional information or product photographs may be requested to assess your request.

Important Disclaimer

• No order is eligible for a refund under any circumstances.
• Products exchanged once cannot be exchanged again.
• Made-to-order products are non-returnable and non-exchangeable.
• Sale or discounted products are not eligible for return or exchange.
• Shipping delays are not eligible for cancellation or refund.
• The exchange process may take up to 30 days.
• No discounts are applicable on exchange/return orders using wallet amounts or voucher codes.
• Express shipping charges are non-refundable.
• Custom orders may require additional processing time and customization charges.
• Customer support is primarily available via WhatsApp.
• Support response time is approximately 3–5 working hours.
• Support services are unavailable on Saturdays and Sundays.

Opening Video Mandatory For Damage Claims

To raise any damage or defective-product claim, customers must provide a clear and uninterrupted opening video of the sealed package.

The video must clearly show:

• Unopened parcel from all sides
• Shipping label clearly visible
• Complete unboxing process
• Product being removed from packaging
• Defect visible within the same video

Claims cannot be processed without a valid opening video.

Ineligible Claims

Damage or defect claims will not be accepted in the following cases:

• No opening video provided
• Edited, unclear, or incomplete video
• Parcel opened before recording
• Product already used, worn, or altered
• Claims based on personal preference, fit, or comfort concerns

How To Exchange?

You must inform us within 3 days of delivery.

Please WhatsApp us at +91 6377754379 with:

• Order Number
• Product Images

Once verified, our customer care team will guide you through the exchange process.

Failure to share product images within 3 days may result in rejection of the exchange request.

Return Shipping Charges

A flat ₹150 return shipping fee will be applicable on all approved returns.

This amount will be deducted from the final Credit Note value.

Credit Note Validity

• Credit Notes are valid for 3 months from the date of issue.
• Credit Notes can be used for future purchases on Achyutara.

Non-Returnable Items

The following products are not eligible for return or exchange:

• Used or worn products
• Products without original packaging or tags
• Customized or altered products
• Products damaged after delivery due to customer handling

Return Approval Process

Once the returned product is received and inspected, approval may take 3–5 business days.

Achyutara reserves the right to reject any return request that does not meet the policy conditions.

Return & Exchange Address

Achyutara
Plot No. 412, Sumer Nagar, Mansarovar, Jaipur, Rajasthan – 302020

Email: support@achyutara.com
Phone: +91 6377754379