Returns Policy

We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can whatsapp us at +91 and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the pieces. They may request for further information/photographs to assess your return request. Please do assist them.

DISCLAIMER :
No order in any case is eligible for a refund
If a piece is exchanged once, it cannot be exchanged the second time.
Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
No return/ exchange on sale or discounted products
If there are any shipping delays, the order is not eligible for cancellation and we are not liable for any refund.
The entire exchange process can take upto a month
Discount will not be offered for express shipped orders
Custom Orders take additional time and are charged extra on the basis of customization.
No discount is applicable in case of exchange/return orders(using wallet amount/ voucher code)
For inquiries regarding the exact dispatch date of your order, please send us a screenshot of your order confirmation via WhatsApp. We will provide you with the dispatch details within 72 hours of receiving your request.
Our customer care team is always available on whatsapp; availability on call might not be possible. Our customer support team is available to assist you through WhatsApp chat with a response time of 3-5 working hours. Please note that our support services are not available on Saturdays and Sundays.
Opening Video Mandatory for Damage Claims- To raise a damage or defective-product claim, customers must provide a clear, uninterrupted opening video of the sealed package. The video must show: the unopened parcel from all sides, the shipping label clearly, the complete unboxing process with the product being removed from the package, the defect visible in the same video. Without this video, we cannot process any damage or defect claims.
Ineligible Claims- We cannot accept damage or defect claims in the following cases: No opening video provided, Video is edited, unclear, or incomplete, Parcel already opened before recording, Product used, worn, or altered, Claims based on subjective concerns (fit, comfort, personal preference, etc.)


HOW TO EXCHANGE?
You must inform us within 3 days of delivery of the product. Please whatsapp us at +91 with order no and attach an image of the piece purchased. Once you have whatsapped us, the customer care member will guide you further. We will not be able to process any exchange/return if you fail to send image of the product received within 3 days.

Return Shipping Charges
A flat ₹150 return shipping charge will be applicable on all approved returns.
This amount will be deducted from the final credit note value.

Credit Note Validity
The issued Credit Note will be valid for 3 months from the date of issue.
The Credit Note can be used for future purchases on Achyutara.

Non-Returnable Items
The following items are not eligible for return:

Used or worn products
Products without original packaging/tags
Customized or altered items
Products damaged after delivery due to customer handling

Return Approval
Once the returned item is received and inspected, the approval process may take 3–5 business days.
Achyutara reserves the right to reject returns that do not meet our policy conditions.

Return & Exchange Address:
Address:- Plot no. 412, Sumer Nager, Mansarover, Jaipur Rajasthan 302020
support@achyutara.com
Phone: 6377754379